Why Do I Keep Getting Pop Ups?

Why Do I Keep Getting Pop Ups?

Pop-ups are part of almost every site nowadays, but if you notice that you have started to get more pop up than you are used to, or worse yet you get them while not on the internet, you may have a serious problem.

 

The Culprit

Additional pop-ups are typically caused by a rogue process or application running on your computer. You may not even know how it got there, or how to get rid of it but it is hogging your computer’s resource and may be leaking sensitive data. The main term for this is malware, and we did a pretty extensive look when a large piece of malware swept the web a few years back. Now you may not have something as intrusive as WannaCry but it still is an issue you need to address immediately.

 

The Solution

Malware prevention software like Malwarebytes Anti-Malware Free can remove most common malware. There is a fantastic product, Webroot, that we use in all of our client environments. It’s very lightweight and does a fantastic job as one of the layers in our multi-layered approach to security. These types of software try to consistently stay ahead of the malware world but are not the best way to stop it. The best solution is prevention.

 

Prevention is Key

The key to prevention is monitoring and vigilance. The best kind of prevention is knowledge and familiarity. The most common entry of malware into an environment that we’ve seen is via email. Spammers are very clever social engineers and adept at getting unsuspecting individuals
to give up the most sensitive information, or worse, large sums of money. Everyone will tell you to never open attachments or email from unknown sources, but accidents do happen and an email scanning setup before the email arrives in your inbox is key. If you don’t have a good
spam filter or email scanner, here are some things to look out for:

 

1. If you get an email asking you to verify your information, unless you initiated this process minutes before from a known account that you have, delete immediately. This is a tell-tale sign of spam, even if it looks legit.

2. Never, ever give personal information like bank accounts, social security numbers etc. to anyone that asks for it in an email. Even if it looks like it is from someone you work closely with. If you get a request in an email from someone you know to provide this kind of information, then call that person and verify it.

3. Remember, even though the prince of Egypt probably has a lot of money, he’s not going to share it with you if you give him your bank account. If it sounds too good to be true, then it probably is.

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I Forgot to Save My Word Document, Can I Recover My File?

I Forgot to Save My Word Document, Can I Recover My File?

We’ve all done it. You get so involved in your work that you forget to save the word document you are working on and then something catastrophic happens. Either Word crashes or you lose power and all is lost. Or is it?

We have a recommendation for you that will help save you from this dreaded scenario. Turn on Auto Save in your office programs. If your computer shutdown or crashed, here’s a quick set of steps you can take to recover your work.

To Access AutoRecover files follow these simple steps:

1. Go to Microsoft Word.

2. Go to Files tab.

3. Select Recent.

4. From the menu, choose Recover Unsaved Documents.

5. Browse for the file in the list.

6. Click on it and restore it.

Of course, we can’t recommend enough that you have a backup solution in place. As we mentioned in a previous article, backing up your data is essential, particularly if you are a business. Of course, photos of the kids are very important too!

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My Internet is Running Very Slow, What Do I Do?

My Internet is Running Very Slow, What Do I Do?

The internet gives us a library of information at our fingertips. When it is efficient and working it is a glorious thing. When it is not…well obscenities and frustration abound. So what do you do when you notice your internet is slowing you down?

Check Your Connection

The first step to addressing the problem is to identify that you are connected to the right connection in the first place. Your computer is designed to connect to the optimal connection with the strongest signal. Sometimes this happens to be a signal you haven’t used in a long time or a public wifi connection which are notoriously slow. Go into your computer’s settings and look at the wifi connection and confirm you are connected to the wifi you want to be on. If not, simply choose the preferred connection. If you are connected via a cable, it’s possible there could be something going on with your switching hardware.

Renew It

If you’ve checked your connection and everything is working fine, then you may need to re-establish your connection to the router network. To do this, click on your advanced settings for your connection and “Renew DHCP Lease”. This should reconnect you to the router.

Still having problems?

The final solution to look into is the router itself. If you have proper privileges and access to the router a reset of the router could solve the problem. If that still doesn’t work you may need to login to the admin panel and update the router’s firmware. Networks can be tricky since there are so many elements that constitute your path to the internet. Check out our network basics video to learn some more details about how to troubleshoot home network issues.

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I Lost a File, Can I Get It Back?

I Lost a File, Can I Get It Back?

Lost Files

We’ve all had that moment where you are looking for a file that mysteriously disappeared from a folder. Let’s dive into some possible solutions to the age-old problem of finding something you’ve lost.

Misplaced files

The first thing to figure out is if you simply put the file in a different folder or if it is actually gone. If it is on your computer, you can simply go to your File Explorer on Windows or Finder on Mac and search for the file. Depending on what you named the file, you may get a lot of
other files with similar names, but if you order by date or file type, you should be able to track it down with some work.

Truly Deleted Files

Once you’ve established that it is truly gone, first check your Recycle Bin (on Windows) or your Trash (on Mac). If the file is not there you may be able to find it from a backup. If you don’t have a backup, well you may not be fully out of luck. There is free recovery
software available that can search your memory for files that have been deleted from your recycling bin. Check out TechRadar’s list of free software here.

While not 100% reliable, you may be able to recover some of your old work…maybe.

Prevention

The biggest solution to losing files is to never lose them in the first place. And the best solution for that is a backup through some type of online or local backup system. This is one of the top reasons we suggest using online storage or virtual storage for all files. Most data servers have a regular backup and even a rollback feature so that you can see previous versions of files. So if you accidentally delete a few pages from a file and close it, you can still recover a previous version.

If your company doesn’t have an online storage or backup setup, give us a call and let us see what we can do to help. This capability is so important to us that we include backup in our standard plans.

You might be interested in our last article if your dealing with a slow computer.

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My Computer is Running Slow, What Do I Do?

My Computer is Running Slow, What Do I Do?

A slow computer can make you want to pull your hair out. And unfortunately, it can be caused by any number of problems. To get your machine running back at full speed, the first thing you are going to want to do is to discover if the issue is hardware, software or internet related.

Internet Related Problems

A lot of times a slow computer could be slow internet, particularly if the computer “seems” slow while browsing the internet. You can always use a speed test tool to see if the problem is with your internet. If it is, call your internet service provider to troubleshoot the problem or to find out when the issue will be resolved.

Software Related Problems

Sometimes the problem is caused when a single application locks up on you. This can affect the overall performance of your machine. In those cases, closing out of all of your applications one-by-one until the issue resolves itself can do the trick. Once you have closed out of the troubled application, try reopening the application. If the application causes a slow-down again, then you may have to update the application or at-worst, uninstall and reinstall the application.

Hardware Related Problems

The final culprit could be a hardware issue. One of the best things you can do is update or have your computer scheduled to update all of the drivers on your computer. If that still doesn’t work, then a simple restart could fix the problem and clean out any bugs in the memory. If that still doesn’t work you may need to give a tech professional a call. It could be an indication of a deeper problem with the hard drive or some other physical component.

If that still doesn’t work you may need to give a tech professional a call. It could be an indication of a deeper problem with the hard drive or some other physical component.

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