ITonDemand

Core Solution

IT System Management and Catastrophic Support

What is Core?

ITonDemand Core is our base coverage provided to all customers. Our core offering consists of two areas of expertise; management of your IT systems and catastrophic support.

IT System Management

Computer Management

Your computers will stay maintained, updated and working to the needs of daily staff tasks.

Vendor Management

When a software or hardware problem comes from a product, we will handle calling support to see the issue through to resolution.*

Server Management

Your servers need to perform at peak performance to reduce downtime.  Our regular maintenance and audits ensure you get the most out of your server investment.

Network Management

Ensure your wired and wireless networks are secure and running optimally with our 24-hour monitor and maintenance.

Catastrophic Support

OnDemand Support

When your staff has a problem, we are there, onDemand to own the problem. Our team members work the issue until it is resolved with the utmost respect for your staff’s time.

Disaster Recovery

When disaster strikes, you need to know that your data is protected. Your organization’s data is our highest priority. We have developed a best practice strategy to ensure your data is safe and secure always.

Incident Recovery

We understand how important it is for your systems to run at their very best, so we have our very own NOC Team keeping a watchful eye over your systems – 24/7/365.  When critical issues arise, our team swiftly works towards the restoration of service.

IT System Management

Computer Management

Your computers will stay maintained, updated and working to the needs of daily staff tasks.

Server Management

Your servers need to perform at peak performance to reduce downtime.  Our regular maintenance and audits ensure you get the most out of your server investment.

Vendor Management

When a software or hardware problem comes from a product, we will handle calling support to see the issue through to resolution.*

Network Management

Ensure your wired and wireless networks are secure and running optimally with our 24-hour monitor and maintenance.

Catastrophic Support

OnDemand Support

When your staff has a problem, we are there, onDemand to own the problem. Our team members work the issue until it is resolved with the utmost respect for your staff’s time.

Disaster Recovery

When disaster strikes you need to know that your data is protected. Your organization’s data is our highest priority. We have developed a best practice strategy to ensure your data is safe and secure always.

Incident Recovery

We understand how important it is for your systems to run at their very best, so we have our very own NOC Team keeping a watchful eye over your systems – 24/7/365.  When critical issues arise, our team swiftly works towards the restoration of service.

* This service does require that you have valid manufacturer warranties on all hardware and current warranty or support contracts with your software vendors or other solution providers.

ITonDemand

Plus Services

Sometimes your company needs extra support. In this case, we offer our Plus services that you can opt in to based on your needs and objectives.

Compliance+

Compliance+ prepares your business for compliance certifications with the necessary protocols and mechanisms to monitor, restrict access, and prevent the loss of information.

Security+

New cybersecurity threats arise daily. With Security+, we impose role-based security, control access in the network from inside and out, provide employee security training, and provide prevention standards.

FileAccess+

File+ provides next level productivity. Access and share your files across your organization or with anyone, in any organization, from anywhere.

Web+

Our web development division, eResources, provides robust offerings from expert consulting and strategy to website design and custom development.

Software+

We partner with Microsoft to bring you Office365 hosted email and the full Office Suite. 

VoIP+

Ditch the analog lines and move to an enterprise-class virtual phone system. Even connect your business line directly to your smart phone.

ITonDemand

Education Support

Information Technology Leadership and Expertise for your School District

OnDemand Support Escalation

With Support Escalation, your faculty have access to expertise beyond your staff. This ensures that issues are resolved quickly and professionally regardless of the level of difficulty.

Technology Budgeting and Refresh Planning

ITonDemand provides budgeting and forecasting for IT investments. This way you are never blind-sided by unexpected expenditures and can anticipate your technology growth.

Microsoft Office 365 for Education

We partner with Microsoft to bring you the Office365 suite of applications. ITonDemand approves and manages updates to make sure there is never a lapse.

Dedicated IT Director

You are partnered with one of our experts that make sure your every need is met. We meet with your administrators and act as on-site expertise.

IT Co-Management

ITonDemand works with and supports your existing support personnel to properly manage your network and devices.

Vendor Partners

Want more information on an IT solution?

Software+

Microsoft Office365 Hosted Email and Office Suite – Enterprise E3

Security+

Premium security management solution with real-time audit and reporting

Web+

Our web development division will manage your organization’s website and online strategy.

File+

Securely access and share your organizations files with anyone and from anywhere.

VOIP+

Feature-rich Enterprise Class Phone System

Server+

Server Infrastructure

Network+

Network Infrastructure

Print+

Managed Print Services

Computer+

End-User Computer Systems

ITonDemand was created over a decade ago to help support businesses and organizations IT services.  We kept hearing from businesses, like yours, that they just wanted their IT to work. And that is what we do.  We make your IT work for you.

1423 Powhatan St, Alexandria, VA 22314

233 SW 3rd St, Ocala, FL 34471

info@itondemand.com

800-297-8293