ITonDemand Team Hurricane Irma Update

ITonDemand Team Hurricane Irma Update

We wanted to provide you, our valuable client, with a quick update on the status of our team and our rebuilding efforts. First, everyone on the team is grateful for the patience our partners have displayed as we work to get back to full capacity. We still have staff members in our Florida location that are without power, internet and gas to move around.

Our office in Ocala does have partial power restored and we are looking to be fully back in business within the next day or so, according to the local utility. We were able to get a few of the team members online today to bring our capacity up to higher levels and are starting to see a decrease in the backlog of requests. We are continuing to work on getting to all of our partners. Many of our partners in the Florida area are starting to have power restored to their offices. We are focusing heavily on getting them back up and running.

We truly appreciate your help in determining priorities, you have been wonderful in helping us sort through and get to the items that are most pressing. Thank you very much for continuing to provide this additional piece of information when requests are made, it has proven invaluable in the last couple of days.

We want to thank you again for your business and look forward to getting back to full strength by the end of the week.

As always, thank you for your business and support during this devastating weather event.

What if this email link leads me to a virus?

What if this email link leads me to a virus?

So, before you go clicking on any unknown links and have to call ITonDemand to resolve any virus or malware issues, use these tips best-safety practices to protect your computer and system.

You open an email and embedded in the text is a link to an unknown website. At this point our instinct should be to ignore the link and move on. But, what if that link is sent from someone you know, a friend or family member who unknowingly forwards a link to the funniest joke ever, an outrageous news story or a link promising “real weight loss results.”

On some occasions, it’s almost tempting to click the link – maybe it’s a joke that promises to be the funniest one you’ve ever heard. Is clicking the link worth the risk of infecting your computer with a virus or compromising your personal data? One way is to hover over the link with your cursor – don’t click—and see if the full URL appears in the bottom left corner of a browser page. If the link appears to take you to some site you don’t want to go, don’t click on it.

In addition to the hover method, there are web-based tools and add-ons that can be used as well. One tool type you might want to use is a link scanner, a plug-in that allows you to enter the URL of a questionable link and check to see if it’s safe to click. In a review of link scanners, PC Worldrecommends URLVoid, a free service. However, PC World noted that a service like URLVoid cannot “properly handle” shortened URLs from web services like bitly or TinyURL. For those shortened URLs, PC Mag recommended the service Sucuri Site Check, which automatically expands shortlinks and determines if they are safe to click. While Sucuri can be used to check the longer URLs, PC World said a service like URLVoid checks more sources, so is more effective. For Android-based mobile phones and tablets a security app like Web of Trust (WoT). The app provides warnings against viruses, spyware and malware attacks.

Or… You could make the even better decision of going with ITonDemand’s Core service offering and let us worry about your Anti-virus protection. Not only does that include access to the expertise of the technicians on the helpdesk, but you are getting the security of knowing you have a team of professionals standing by, waiting to catch the next virus spotted in your system and eradicate it on the spot. Just think of the hassle you avoided by going with the Core service and getting security solutions set on all end points.

And of course, if you are unsure about a link, or just have a question for our team regarding a suspicious email, we’re here to help you. We’re your partner in this and we would rather you ask, than risk it.

The hassle of hardware refreshes

The hassle of hardware refreshes

Is it time to upgrade your businesses computer hardware, but you’re worried about getting the “latest and greatest” technology because you’re worried about potential bugs in the system? Were you burned (no pun intended) by the recall of the Samsung Note 7 – a recall that happened less than two weeks after the anticipated smart phone hit the shelves?

New hardware often means new headaches for a business and its management. First, it’s important to research the potential upgrades and determine what it is your company needs in order to ensure a smooth transition. It’s important for any business owner or executive to plan and research any purchases before signing a check and installation agreement. Before upgrading your technology, there are a number of things Cibecs noted that a business owner should consider in order to avoid long nights, high stress and potential loss of revenue.

The first thing to consider are logistical risks. Do you have the space necessary to hold the hardware until it can be switched out? What about after the equipment is switched out before it can be disposed of? With e-recycling rules in many communities, electronics can no longer be taken to a dump, they must be properly disposed of under new environmental regulations. Have you considered shipping costs? What about the costs of project management? These are important factors to consider.