More Partner, Less Vendor – That’s the best relationship

More Partner, Less Vendor – That’s the best relationship

There is an important difference between being a client and being partners:


client engages the professional advice or services of another.

Partners work together to further a business’s mission.

 

Whoever you work with should be looking for partners, not clients. A strong partner will understand your mission and focus on helping you reach your goals. We outlined this distinction in an earlier post on the partner model vs. the provider model. 

 

In our opinion, here’s what makes an IT service provider a great partner:

 

  • Partners are there for you before the start.

    A great partner would first conduct a site survey, which is an assessment of your IT environment. This includes your hardware, software, and network connections. This allows them to know exactly what your business needs to perform at optimal levels.

     

  • Partners offer what you need when you need it.

    We get it. There is a lot of new technology out there. Figuring out what technology is best for your business can be a daunting task. Having a great IT partner takes that weight off of your shoulders. They know what will work for you, and what won’t. 

     

  • Partners regularly check-in.

    Conducting regular check-ins for IT is crucial to the success of your business. They go beyond making sure all your systems are running properly. Routine Check-ins are also great for discussing new trends, upgrade opportunities, and the return on your IT investment.

 

  • Partners think transparency is key.

    Transparency is vital to the success of a partnership. Even though technology jargon can be tricky, a great partner would keep you in the loop. They would be there for any questions, concerns, or interests you may have about your IT services.

 

All in all, handing over the reins of your IT operation is a serious decision to make. But having the right partner allows you to step away from mundane technology issues, and refocus on the essential parts of your business.

 

Are you in need of a true partner in IT?
Find out why ITonDemand might be right for you.

 

(800) 297-8293  ·  info@ITonDemand.com

Introducing TechTalks: An Open Discussion on Technology and Business

Introducing TechTalks: An Open Discussion on Technology and Business

IT can be a daunting subject for most small businesses. In some cases, it can take away from time better spent on your business’s mission and goals.

ITonDemand has been given a unique opportunity to share our IT knowledge with you. We want to get your business focusing on what you do best, serving your customers.

So, every third Friday of the month ITonDemand will be hosting TechTalks, a discussion-based event available to all local business people In Marion County. TechTalks will cover a wide array of topics ranging from IT Budgeting 101 to technology for improved business communication. Each topic will be centered around a specific technological challenge and more importantly, an opportunity facing small businesses today. 

 

Want to have your question answered at the inaugural TechTalks?

Fill out the question form and be automatically entered for the chance to win a $10 Starbucks gift card!

Submit A Question

How would you generally categorize your question?

 

The advancement and continued development of local businesses are important to us at ITonDemand. 

That is why hosting TechTalks is so special. It gives us the opportunity to help local businesses continue to grow and develop along with technology.

So don’t miss out on the first ever TechTalks scheduled for Friday, May 18th at 11 am in the Ocala CEP Boardroom. It will be an open Q&A session addressing the question:

 

“What struggles does your business face with technology?”

And don’t worry if you aren’t in the Ocala/Marion County area, you can still watch the live stream recording here.

 

 

Bad Rabbit Cyber Attack Targeting Windows Machines

Bad Rabbit Cyber Attack Targeting Windows Machines

On October 24th, a new cyber threat was released. It is called Bad Rabbit. Bad Rabbit targets Windows machines, impersonating as an Adobe Flash update. After initial infection, it attempts to spread itself through your network. Once it has spread, it begins to encrypt commonly used Microsoft Office files, pictures, video, and emails on the infected workstations. These files can only be unlocked after the user pays a fee in Bitcoin to the rasomware’s authors.

The imitation Adobe Flash Update screen (almost an exact copy of the real Flash update) can be seen below:

The following is an example of Bad Rabbit’s lock screen and ransom note:

 

We at ITOnDemand are monitoring the situation. We have taken the necessary steps to make sure that our partners are protected. Please contact us immediately if you feel that your computers or network have been compromised.

For more information about Bad Rabbit, please see the following link.

Your Wifi Security Is Our Top Priority

Your Wifi Security Is Our Top Priority

As you arrive home tonight and turn on the news, you may be greeted with the unpleasant news that ‘Wireless Internet Isn’t Safe, It’s Been Hacked!’

Please be assured that we are monitoring the situation, and patching all related systems that we manage to insure that you are protected.

This security breech is different from the normal methods that culprits and criminals have historically used to access your data (brute force, social engineering, phishing, etc…) in that the vulnerability is on the client machine, not the Wireless Access Point.

This means that each device you have connecting to your Wi-Fi is a potential security risk, and should be updated as soon as possible.

– For ITonDemand customers using Windows workstations, updates pushed to your computers on October 10th included the applicable security updates. Please be sure that you have rebooted to apply any patches that we have deployed to you.

– For customers using Mac or any other platform, as the updates become available for your particular hardware they will be automatically pushed out by those vendors as they become available.

All available patches for ITonDemand managed Wi-Fi devices have been applied and will be pushed out to your managed devices this evening to insure that they are protected from this attack as well.

In the event that you have a non-managed access point (wireless router) or would like to consult with us on your best options to be sure that your business and data are protected, please feel free to reach out to us and we will be happy to assist.

As always, thank you for being an ITonDemand customer!

ITonDemand Team Hurricane Irma Update

ITonDemand Team Hurricane Irma Update

We wanted to provide you, our valuable client, with a quick update on the status of our team and our rebuilding efforts. First, everyone on the team is grateful for the patience our partners have displayed as we work to get back to full capacity. We still have staff members in our Florida location that are without power, internet and gas to move around.

Our office in Ocala does have partial power restored and we are looking to be fully back in business within the next day or so, according to the local utility. We were able to get a few of the team members online today to bring our capacity up to higher levels and are starting to see a decrease in the backlog of requests. We are continuing to work on getting to all of our partners. Many of our partners in the Florida area are starting to have power restored to their offices. We are focusing heavily on getting them back up and running.

We truly appreciate your help in determining priorities, you have been wonderful in helping us sort through and get to the items that are most pressing. Thank you very much for continuing to provide this additional piece of information when requests are made, it has proven invaluable in the last couple of days.

We want to thank you again for your business and look forward to getting back to full strength by the end of the week.

As always, thank you for your business and support during this devastating weather event.