What is an MSP?

What is an MSP?

Businesses are switching to MSP-style services. ITonDemand takes this approach because we know you have enough to focus on in your business, without having to worry about IT issues.

So that leaves one question:

What is an MSP?

MSP stands for Managed Service Provider.

Think of MSP’s as Casper, the friendly IT ghost. MSP’s monitor and manage the different information services of their clients, whether it be email, backup services, or providing help desk access. They are able to do this remotely, eliminating the overhead of adding employees or an IT department. This is huge for your budget because you can anticipate upcoming expenses.

At ITonDemand, we also offer onsite support to our clients for additional issues that may arise.

Services

Here are some services that MSPs provide:

  • Application monitoring/management
  • Helpdesk
  • E-mail
  • Security
  • Storage
  • Business Continuity and Disaster Recovery

MSP’s provide these services while making sure they are always up-to-date and functioning properly.

This “out-of-sight, out-of-mind” mentality lets you focus on business and not wondering if the receptionist’s Microsoft Office is up-to-date.

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Office 365 Delivers New Tips and Training To Your Users

Office 365 Delivers New Tips and Training To Your Users

Notice: If you receive Office365 through ITonDemand, you and your staff will start receiving emails from Microsoft as part of a special Microsoft Partner program.  On Nov. 29th, 2018, Microsoft will start to send these emails. These emails will be tips and training...

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Office 365 Delivers New Tips and Training To Your Users

Office 365 Delivers New Tips and Training To Your Users

Notice: If you receive Office365 through ITonDemand, you and your staff will start receiving emails from Microsoft as part of a special Microsoft Partner program.

 

On Nov. 29th, 2018, Microsoft will start to send these emails. These emails will be tips and training information from Microsoft on their Office 365 suite. 

 

What you can expect

Microsoft will send out regular emails that provide training and tips “aimed at helping users increase their productivity”.  These emails will only be for services that the users have enabled. 

 

 

Value

We believe these tips and training provides value to your staff and we are eager to leverage our longstanding Microsoft Partnership and pass those benefits along.  

 

As always if you have questions regarding these settings or would like some help with the Office 365 service, please feel free to reach out to our helpdesk team.

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Office 365 Delivers New Tips and Training To Your Users

Office 365 Delivers New Tips and Training To Your Users

Notice: If you receive Office365 through ITonDemand, you and your staff will start receiving emails from Microsoft as part of a special Microsoft Partner program.  On Nov. 29th, 2018, Microsoft will start to send these emails. These emails will be tips and training...

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Introducing TipsonDemand

Introducing TipsonDemand

Understanding technology doesn’t have to be difficult. At ITonDemand, we are all about making your technology work for you. To help with that, we have started TipsonDemand. What is TipsonDemand?  TipsonDemand is our series of 30-second videos that we release on social...

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(800) 297-8293  ·  info@ITonDemand.com

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The Ugly Truth about Downtime Costs and How to Calculate Your Own

The Ugly Truth about Downtime Costs and How to Calculate Your Own

Every business wants to reduce their costs.

But what if avoiding technology upgrades to reduce expenditures was actually increasing them?

According to Gartner, The average cost of network downtime is around $5,600 per minute. That is around $300,000 per hour. For any business, $300,000/hr is a lot on the line.

Beyond the monetary costs, IT downtime can wear on your business’s productivity levels. Every time you get interrupted, it takes on average 23 minutes to get refocused on your prior task

Network failures and power outages aren’t the only culprits when it comes to downtime either. Other top factors include:

 

  1. Outdated Software and Hardware
  2. Hurricanes and Floods
  3. Human Error
So how do you know where you stand when it comes to downtime costs? Here is a simple way to calculate how your business could be affected:

 

IT Downtime Formula

 

Cost of Downtime (per hour) = Lost Revenue + Lost Productivity + Recovery Costs + Intangible Costs

 

Lost Revenue

You need to calculate the amount of revenue generated per hour by your business. This would be the revenue per week/40 hrs. An important component to figure out your lost revenue is your business’s revenue dependence on uptime.

Uptime is time/percentage your site is up and operational online. For example, if you are an e-commerce store and solely sell online, you are 100% dependent on the internet for your business’s revenue. You will need to estimate the percentage amount of your revenue that is dependent on uptime.

Lost Revenue = Revenue/hr x downtime(hrs) x uptime(%)

Example: If my revenue is $3,000/hr and my network was down for 2 hours and my uptime percentage is 30% my lost revenue would equal: $1,800/hr

 

Lost Productivity

Due to down servers, employees are unable to perform their jobs. But their salaries are a fixed cost and do not change even during the downtime.

To calculate the productivity lost, you must first calculate each employee’s salary/hr. Then, estimate the percentage of productivity that is dependent on uptime and this could be different across employees.

(Uptime, remember, is simply the time or percentage your site is up and operational.)

This percentage is known as the Utilization Percentage.

Lost Productivity = Employee Salary/hr x Utilization % x Number of employees(with same Utilization %)

 

Recovery Costs

These are the costs accrued while fixing the issue. They can include but are not limited to:

  •  Repair services
  • Replacement parts
  • Lost data recovery
  • Other costs due to loss of data

These may not be as tangible at revenue and productivity costs, but they are equally as important when deducing your real downtime costs.

 

Intangible Costs

These are the costs that can sting the most for the long-term. These occur when downtime damages your reputation or your brand.

These costs ultimately affect businesses that rely heavily on uptime. Including intangible costs into the Total Downtime Cost Formula gives a better understanding of the long-term consequences that can occur due to downtime.

 

Final Cost

Once you have calculated each separate cost, you can now finally plug them into the main formula and tally up your total downtime cost.

 

Does the number surprise you?

If you are ready to end the risk of downtime, contact us now to find out how our IT solutions can minimize that risk and fit seamlessly into your business. 

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Have a Question?

How would you generally categorize your question?

(800) 297-8293  ·  info@ITonDemand.com

More Partner, Less Vendor – That’s the best relationship

More Partner, Less Vendor – That’s the best relationship

There is an important difference between being a client and being partners:


client engages the professional advice or services of another.

Partners work together to further a business’s mission.

 

Whoever you work with should be looking for partners, not clients. A strong partner will understand your mission and focus on helping you reach your goals. We outlined this distinction in an earlier post on the partner model vs. the provider model. 

 

In our opinion, here’s what makes an IT service provider a great partner:

 

  • Partners are there for you before the start.

    A great partner would first conduct a site survey, which is an assessment of your IT environment. This includes your hardware, software, and network connections. This allows them to know exactly what your business needs to perform at optimal levels.

     

  • Partners offer what you need when you need it.

    We get it. There is a lot of new technology out there. Figuring out what technology is best for your business can be a daunting task. Having a great IT partner takes that weight off of your shoulders. They know what will work for you, and what won’t. 

     

  • Partners regularly check-in.

    Conducting regular check-ins for IT is crucial to the success of your business. They go beyond making sure all your systems are running properly. Routine Check-ins are also great for discussing new trends, upgrade opportunities, and the return on your IT investment.

 

  • Partners think transparency is key.

    Transparency is vital to the success of a partnership. Even though technology jargon can be tricky, a great partner would keep you in the loop. They would be there for any questions, concerns, or interests you may have about your IT services.

 

All in all, handing over the reins of your IT operation is a serious decision to make. But having the right partner allows you to step away from mundane technology issues, and refocus on the essential parts of your business.

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Office 365 Delivers New Tips and Training To Your Users

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How would you generally categorize your question?

(800) 297-8293  ·  info@ITonDemand.com

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Introducing TechTalks: An Open Discussion on Technology and Business

Introducing TechTalks: An Open Discussion on Technology and Business

IT can be a daunting subject for most small businesses. In some cases, it can take away from time better spent on your business’s mission and goals.

ITonDemand has been given a unique opportunity to share our IT knowledge with you. We want to get your business focusing on what you do best, serving your customers.

So, every third Friday of the month ITonDemand will be hosting TechTalks, a discussion-based event available to all local business people In Marion County. TechTalks will cover a wide array of topics ranging from IT Budgeting 101 to technology for improved business communication. Each topic will be centered around a specific technological challenge and more importantly, an opportunity facing small businesses today. 

The advancement and continued development of local businesses are important to us at ITonDemand. 

That is why hosting TechTalks is so special. It gives us the opportunity to help local businesses continue to grow and develop along with technology.

So don’t miss out on the first ever TechTalks scheduled for Friday, May 18th at 11 am in the Ocala CEP Boardroom. It will be an open Q&A session addressing the question:

 

“What struggles does your business face with technology?”

And don’t worry if you aren’t in the Ocala/Marion County area, you can still watch the live stream recording here.

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Bad Rabbit Cyber Attack Targeting Windows Machines

Bad Rabbit Cyber Attack Targeting Windows Machines

On October 24th, a new cyber threat was released. It is called Bad Rabbit. Bad Rabbit targets Windows machines, impersonating as an Adobe Flash update. After initial infection, it attempts to spread itself through your network. Once it has spread, it begins to encrypt commonly used Microsoft Office files, pictures, video, and emails on the infected workstations. These files can only be unlocked after the user pays a fee in Bitcoin to the rasomware’s authors.

The imitation Adobe Flash Update screen (almost an exact copy of the real Flash update) can be seen below:

The following is an example of Bad Rabbit’s lock screen and ransom note:

 

We at ITOnDemand are monitoring the situation. We have taken the necessary steps to make sure that our partners are protected. Please contact us immediately if you feel that your computers or network have been compromised.

For more information about Bad Rabbit, please see the following link.

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Office 365 Delivers New Tips and Training To Your Users

Office 365 Delivers New Tips and Training To Your Users

Notice: If you receive Office365 through ITonDemand, you and your staff will start receiving emails from Microsoft as part of a special Microsoft Partner program.  On Nov. 29th, 2018, Microsoft will start to send these emails. These emails will be tips and training...

read more
Introducing TipsonDemand

Introducing TipsonDemand

Understanding technology doesn’t have to be difficult. At ITonDemand, we are all about making your technology work for you. To help with that, we have started TipsonDemand. What is TipsonDemand?  TipsonDemand is our series of 30-second videos that we release on social...

read more

Have a Question?

How would you generally categorize your question?