Introducing TipsonDemand

Introducing TipsonDemand

by | Aug 29, 2018 | Upgrades & Support

Understanding technology doesn’t have to be difficult. At ITonDemand, we are all about making your technology work for you. To help with that, we have started TipsonDemand.

What is TipsonDemand? 

TipsonDemand is our series of 30-second videos that we release on social media that focus on easy, actionable, pieces of tech advice. Each week, we present an idea, new technology, or security tip meant to make technology that much simpler.

What will I learn?

Subjects can range from knowing how to protect yourself through the ongoing data privacy debate to what to look for while shopping for your next computer. If you have a specific question, you can always email, message, or comment on a video for us to get your answer (or fill out the form to the right). Like ITonDemand on Facebook and follow us on Instagram to see these videos every Friday. You can also find them archived on our website here.

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Why Do I Keep Getting Pop Ups?

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How To Find A Missing Desktop Window

How To Find A Missing Desktop Window

by | Jun 26, 2018 | Upgrades & Support

The Dreaded Lost or “Rogue” Window

It happened again.  I plugged my second monitor into my laptop and started up a how-to video.  After unplugging my second screen, I now can’t find the video or the window where the video is playing.  I’m stuck with listening to the audio and have no way to find, watch, or close what is called “a rogue window”.

I’m not the only one that has had this problem. The HelpDesk at ITonDemand is regularly faced with questions and problems like this.   We hope to answer some of these common issues over the next few weeks but in the meantime let’s dive into the rogue window.

What Causes A Rogue Window?

A rogue window occurs when it shifts off of the computer screen, leaving you unable to pull it back. How does this happen? And more crucial, how do you get the window back?

How to Geek has a great, easy-to-use guide that covers what to do when you have a rogue window.

Rogue windows usually occur when laptop users hook up to a second monitor or screen. This connection to the second monitor can become unreliable. Especially if you use an older Windows OS and disconnect the laptop before turning off the “extend desktop” setting.

Rogue windows also happen on the latest systems like Windows 8 and 10, designed to be multi-monitor friendly. These new OS systems have an app that, “moves a window” off screen without bringing it back.

Here’s how to fix it:

  1. Right click on the Taskbar, the icon to the right of cortana on Windows 10.
  2. Click “cascade windows” or “show windows stacked”.
  3. This gives you access to all open windows including rogue ones.

The keyboard fix:

  1. With your mouse, select the off-screen window
  2. Press shift and right click the taskbar button
  3. Click “move” command from the taskbar menu.

No go forth and tackle your rogue windows with confidence!

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Why Do I Keep Getting Pop Ups?

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Have a Question?

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Bad Rabbit Cyber Attack Targeting Windows Machines

Bad Rabbit Cyber Attack Targeting Windows Machines

by | Oct 27, 2017 | IT Security, Managed Services, Upgrades & Support

On October 24th, a new cyber threat was released. It is called Bad Rabbit. Bad Rabbit targets Windows machines, impersonating as an Adobe Flash update. After initial infection, it attempts to spread itself through your network. Once it has spread, it begins to encrypt commonly used Microsoft Office files, pictures, video, and emails on the infected workstations. These files can only be unlocked after the user pays a fee in Bitcoin to the rasomware’s authors.

The imitation Adobe Flash Update screen (almost an exact copy of the real Flash update) can be seen below:

The following is an example of Bad Rabbit’s lock screen and ransom note:

 

We at ITOnDemand are monitoring the situation. We have taken the necessary steps to make sure that our partners are protected. Please contact us immediately if you feel that your computers or network have been compromised.

For more information about Bad Rabbit, please see the following link.

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ITonDemand Team Hurricane Irma Update

ITonDemand Team Hurricane Irma Update

by | Sep 13, 2017 | Back Up Services, Managed Services, Upgrades & Support

We wanted to provide you, our valuable client, with a quick update on the status of our team and our rebuilding efforts. First, everyone on the team is grateful for the patience our partners have displayed as we work to get back to full capacity. We still have staff members in our Florida location that are without power, internet and gas to move around.

Our office in Ocala does have partial power restored and we are looking to be fully back in business within the next day or so, according to the local utility. We were able to get a few of the team members online today to bring our capacity up to higher levels and are starting to see a decrease in the backlog of requests. We are continuing to work on getting to all of our partners. Many of our partners in the Florida area are starting to have power restored to their offices. We are focusing heavily on getting them back up and running.

We truly appreciate your help in determining priorities, you have been wonderful in helping us sort through and get to the items that are most pressing. Thank you very much for continuing to provide this additional piece of information when requests are made, it has proven invaluable in the last couple of days.

We want to thank you again for your business and look forward to getting back to full strength by the end of the week.

As always, thank you for your business and support during this devastating weather event.

Unspeak the Geek – DaaS, Haas, SaaS, and IaaS

Unspeak the Geek – DaaS, Haas, SaaS, and IaaS

by | Jul 12, 2017 | Managed Services, Network Services, Upgrades & Support

We get questions from our clients all the time about the “Cloud.” This discussion is between Nate Breitbach our VP of IT Services and his Director of Engineering, Chance Ellis, around the Cloud.  What it is, some pointers as a business owner on how to think about the cloud, what it can be used for, and breaking down some of those Techie “As A Service” concepts like Infrastructure as a Service (IaaS), Desktop as a Service (DaaS), Software as a Service (SaaS), Virtual Desktop Infrastructure (VDI), IT as a Service (ITaaS).  We simplify the understanding of these things, so you can make better decisions for your business.

Hardware: To upgrade or not to upgrade…that is the question

Hardware: To upgrade or not to upgrade…that is the question

by | Jun 7, 2017 | Managed Services, Upgrades & Support

Knowing what and when to upgrade your computer is always a nagging question for any business owner. Slow or outdated systems can kill a company’s efficiency and ultimate can chip away at your bottom line. At the same time, not every employee needs to have cutting edge technology or hardware powering his or her computer. The key is to striking a balance between power and need.

ITonDemand has created a service to take the guessing work out of hardware upgrades. With our Harware As A Service we know each users needs and work for you to create an upgrade plan that fits with your budget and with your individualized needs.

Here are 4 quick things we use to help decide if a hardware upgrade is right for you or your employee:

1.  Age
It seems simple but computers, like any equipment, will deteriorate over time. Just like your tire loses tread with usage, so too can a computer lose speed due to daily tasks. Simply put, sometimes parts need to be replaced and it is much cheaper to replace that harddrive before it fails on you and you have lost a month of work.

So how often do you replace your technology? Well there is no hard and fast rule but you can generally expect to replace a computer every 2-3 years. Items like servers or netowkring equipment typically can see a longer shelf life of 5-7 years.

2.  Speed
Technology makes things faster and outdated equipment slows down response time. If you notice your computer feeling sluggish, you should check with your ITonDemand representative to see if it is an issue caused by slow hardware.

3.  Loss Of Support
If you have ever clicked the upgrade button or install a new version of MS word and received the message, “hardware not supported”, it is time. Outdated hardware that is no longer supported by the latest software leaves you and your company vulnerable and is a clear sign that it is time to upgrade.

4.  Vulnerability
Are you systems constantly under attack? This is a sign that your hardware may not be up-to-date. Outdated networking hardware or personal computers are regularly targeted by hackers. Even recent Ransomware attacks were found to be a non-issue to users who had updated hardware and software.

 

Conclusion
Let’s face it, hardware upgrades can be tricky but staying up to date is more about efficiency than it is about having the latest new tech toy. If you have questions, give us a call and one of our experts will help you find a hardware upgrade plan that works for you.