Office 365 Delivers New Tips and Training To Your Users

Office 365 Delivers New Tips and Training To Your Users

by | Nov 28, 2018 | Managed Services, Uncategorized, Upgrades & Support

Notice: If you receive Office365 through ITonDemand, you and your staff will start receiving emails from Microsoft as part of a special Microsoft Partner program.

 

On Nov. 29th, 2018, Microsoft will start to send these emails. These emails will be tips and training information from Microsoft on their Office 365 suite. 

 

What you can expect

Microsoft will send out regular emails that provide training and tips “aimed at helping users increase their productivity”.  These emails will only be for services that the users have enabled. 

 

 

Value

We believe these tips and training provides value to your staff and we are eager to leverage our longstanding Microsoft Partnership and pass those benefits along.  

 

As always if you have questions regarding these settings or would like some help with the Office 365 service, please feel free to reach out to our helpdesk team.

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Introducing TipsonDemand

Introducing TipsonDemand

by | Aug 29, 2018 | Upgrades & Support

Understanding technology doesn’t have to be difficult. At ITonDemand, we are all about making your technology work for you. To help with that, we have started TipsonDemand.

What is TipsonDemand? 

TipsonDemand is our series of 30-second videos that we release on social media that focus on easy, actionable, pieces of tech advice. Each week, we present an idea, new technology, or security tip meant to make technology that much simpler.

What will I learn?

Subjects can range from knowing how to protect yourself through the ongoing data privacy debate to what to look for while shopping for your next computer. If you have a specific question, you can always email, message, or comment on a video for us to get your answer (or fill out the form to the right). Like ITonDemand on Facebook and follow us on Instagram to see these videos every Friday. You can also find them archived on our website here.

See more tips

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by | Jun 26, 2018 | Upgrades & Support

The Dreaded Lost or “Rogue” Window

It happened again.  I plugged my second monitor into my laptop and started up a how-to video.  After unplugging my second screen, I now can’t find the video or the window where the video is playing.  I’m stuck with listening to the audio and have no way to find, watch, or close what is called “a rogue window”.

I’m not the only one that has had this problem. The HelpDesk at ITonDemand is regularly faced with questions and problems like this.   We hope to answer some of these common issues over the next few weeks but in the meantime let’s dive into the rogue window.

What Causes A Rogue Window?

A rogue window occurs when it shifts off of the computer screen, leaving you unable to pull it back. How does this happen? And more crucial, how do you get the window back?

How to Geek has a great, easy-to-use guide that covers what to do when you have a rogue window.

Rogue windows usually occur when laptop users hook up to a second monitor or screen. This connection to the second monitor can become unreliable. Especially if you use an older Windows OS and disconnect the laptop before turning off the “extend desktop” setting.

Rogue windows also happen on the latest systems like Windows 8 and 10, designed to be multi-monitor friendly. These new OS systems have an app that, “moves a window” off screen without bringing it back.

Here’s how to fix it:

  1. Right click on the Taskbar, the icon to the right of cortana on Windows 10.
  2. Click “cascade windows” or “show windows stacked”.
  3. This gives you access to all open windows including rogue ones.

The keyboard fix:

  1. With your mouse, select the off-screen window
  2. Press shift and right click the taskbar button
  3. Click “move” command from the taskbar menu.

No go forth and tackle your rogue windows with confidence!

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Bad Rabbit Cyber Attack Targeting Windows Machines

Bad Rabbit Cyber Attack Targeting Windows Machines

by | Oct 27, 2017 | IT Security, Managed Services, Upgrades & Support

On October 24th, a new cyber threat was released. It is called Bad Rabbit. Bad Rabbit targets Windows machines, impersonating as an Adobe Flash update. After initial infection, it attempts to spread itself through your network. Once it has spread, it begins to encrypt commonly used Microsoft Office files, pictures, video, and emails on the infected workstations. These files can only be unlocked after the user pays a fee in Bitcoin to the rasomware’s authors.

The imitation Adobe Flash Update screen (almost an exact copy of the real Flash update) can be seen below:

The following is an example of Bad Rabbit’s lock screen and ransom note:

 

We at ITOnDemand are monitoring the situation. We have taken the necessary steps to make sure that our partners are protected. Please contact us immediately if you feel that your computers or network have been compromised.

For more information about Bad Rabbit, please see the following link.

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by | Sep 13, 2017 | Back Up Services, Managed Services, Upgrades & Support

We wanted to provide you, our valuable client, with a quick update on the status of our team and our rebuilding efforts. First, everyone on the team is grateful for the patience our partners have displayed as we work to get back to full capacity. We still have staff members in our Florida location that are without power, internet and gas to move around.

Our office in Ocala does have partial power restored and we are looking to be fully back in business within the next day or so, according to the local utility. We were able to get a few of the team members online today to bring our capacity up to higher levels and are starting to see a decrease in the backlog of requests. We are continuing to work on getting to all of our partners. Many of our partners in the Florida area are starting to have power restored to their offices. We are focusing heavily on getting them back up and running.

We truly appreciate your help in determining priorities, you have been wonderful in helping us sort through and get to the items that are most pressing. Thank you very much for continuing to provide this additional piece of information when requests are made, it has proven invaluable in the last couple of days.

We want to thank you again for your business and look forward to getting back to full strength by the end of the week.

As always, thank you for your business and support during this devastating weather event.

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