Enterprise IT Security: The Key to Keeping You Safe

Enterprise IT Security: The Key to Keeping You Safe

Digital threats have been a growing concern for many businesses, especially as more industries embrace remote work. The number of ransomware attacks increased by 92.7% in 2021 compared to the previous year. What started as an uncommon malware for blackmailing smaller dollar amounts, has become one of many disruptive threats. With projected ransomware damages reaching $20 billion, it’s no longer a problem that can be ignored.

Phishing attacks have also continued to see an uptick, making human judgment another vulnerability to businesses. In 2020, 65% of U.S. organizations had at least one successful phishing attack against them. That is 10% higher than the global average. With 96% of phishing attacks coming from emails, even a routine link from a seemingly authentic email may not be safe. Attacks can come in many forms, targeting organizations if unexpected ways. Solutions like enterprise IT security are one the keys to keeping you safe from them.

What Is Enterprise IT Security?

Enterprise IT security is a multi-layered approach to cybersecurity to help protect organizations from threats from many different sources. It includes proactive measures, threat detection, attack response strategies, and staff training. Due to the operational scale of an enterprise, there’s an emphasis on data protection, network security, and web server functions. The human element is always a factor too, making good cybersecurity habits beneficial for all businesses.

Why Is Cybersecurity Important?

Nearly one in five CEOs said cybersecurity risks are their greatest threat to growth. That number almost doubled from when the same group was asked just six months prior. With growth being essential to any enterprise, that upward trend is especially concerning. Threats continue to increase and change their strategies, making a proactive approach to IT security more critical than ever. 

Cybersecurity is also vital to maintaining IT compliance for your industry. Doing so helps safeguard your company and customers, while also helping prevent fines if an incident happens. Data breaches can be especially harmful to a business’s brand and reputation. Even if significant security improvements are made, public perception doesn’t change overnight, and some clients and customers may have already moved on elsewhere. When possible, it’s always best to prevent an incident before it happens rather than act after the damage is already done.

Is Enterprise IT Security Worth the Cost?

There are two sides to this question. Most will agree that the answer is always yes, regardless of industry or business size. Some security is always better than having none whatsoever. However, not all cybersecurity is the same. Every enterprise has different IT needs, business functions, and security risks. Resource utilization is a crucial component of making it worth the expense. Since profitability is needed to operate, an IT risk assessment can discover the biggest threats, give cost estimates, and help businesses get the best use out of its budget.

How Can Enterprise IT Security Help Protect a Business?

With threats coming from so many different sources, enterprise IT security can help protect a business in various ways. Cybersecurity isn’t just a one-size-fits-all approach. It includes multiple layers based on a company’s needs, reducing its overall risks. The best security strategies cater to a business’s highest risk areas, ensuring protection is prioritized in the most effective way. That can be further enhanced by security automation and data encryption. 

When it comes to ransomware, attackers will encrypt valuable data and prevent access to it unless they’re paid a ransom. 80% of victims are attacked a second time if they give the ransom fee. Doing so proves they’re willing to pay, making them a more attractive repeat target. With support from an IT specialist, databases can be frequently backed up and isolated. The backup can restore everything to normal, even if the main database gets attacked, locked, or damaged. By having a data backup, not only can ransoming be avoided, but it also reduces the chance of a second attack since hackers will prioritize organizations that are willing to pay.

There are several types of phishing schemes, all of which share a similar tactic: targeting the user directly. No matter what IT security measures are in place, users can bypass them by simply giving data like login credentials, bank records, or payment information. While email applications can naturally filter out high-risk messages, some phishing emails can still get through. Due to this, enterprise IT security often includes phishing training for staff. That provides them hands-on experience with fake emails, and gives insight into what to watch for and how to avoid becoming a victim.


When it comes to enterprise IT security, it’s a matter of when, not if, someone tests your business’s cybersecurity. While many owners may be hesitant to purchase protection for something that hasn’t happened yet, the cost of a disaster is far too great to wait for it to happen. Network downtime alone can cost an average of $5,600 per minute. Data breaches can be much more damaging, costing $210 per stolen record or twice that for healthcare. That number doesn’t include other fees, like incident investigation, customer notification, crisis control, legal expenses, and security overhauls.

With IT security being key to keeping companies safe, picking the right service provider isn’t always easy. ITonDemand provides fully comprehensive IT services that cover a broad range of business needs. Not only does that cover enterprise IT security, but it also includes managed IT services, assessments, consultations, and more across many industries. Whatever provider choice you make, cybersecurity is well worth the time and cost to implement. Not being prepared is the most expensive risk an enterprise can take.

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How Integrated IT Solutions Can Help Your Business

How Integrated IT Solutions Can Help Your Business

With technology usage shifting, some business owners are struggling to keep up with all the changes. 74% of small to midsize businesses think effective use of technology is vital to growth. However, using technology effectively is not always that simple. IT problems can unexpectedly appear, and it can be challenging to judge the right strategy, prioritization, or solution to fix them.

Some companies still lean on physical documentation to avoid IT issues and trim digital expenses. Yet, this comes with its own cost: time. In an average week, employees in paper-based office settings spend 6 hours weekly searching for documents. They’ll then spend an extra 8 hours compiling reports from them. Hybrid work environments that utilize both digital and physical record-keeping can also be affected.

With time and money being valuable assets to any organization, finding a strategy that caters to both needs can be an ongoing process. As a result, many companies are adopting integrated IT solutions to handle both factors at once. Streamlining a business’s approach to technology can help reduce IT issues and increase productivity through workplace optimization.

Table of Contents

What Are Integrated IT Solutions?

Integrated IT solutions are a combination of software components that integrate with two or more technology functions of an organization. They’re also known as platform, stack, or operational solutions. This type of solution is designed to target multiple needs and processes. By providing an impactful software combination, users can better interact with each element. These also offer more complete datasets since direct interactions are observable, making it easier to analyze and understand data trends.

How Do They Compare to Point Solutions?

Point solutions are often used to fix a single issue or serve one purpose without considering other issues or needs. The advantage of this is a quicker response time because the solution doesn’t have to be integrated elsewhere. That makes it helpful in making focused adjustments. A common example of a point solution is any single-purpose software that doesn’t interact with anything else. While they can be developed in-house, many businesses opt for off-the-shelf solutions to save time and money.

While there are appealing short-term benefits, there are several downsides too. Each point solution must be used and maintained separately. Whether using an in-house team or managed IT services, it can create a greater burden on the IT staff and the users. It can be difficult to make broader changes to workflow or anticipate how new systems may impact the function or necessity of others. Training can also be more expensive. Getting employees caught up on each function takes time and can be hard to communicate in an easy-to-learn manner.

What Are the Main Benefits of Integrated It Solutions?

When developing an organization’s infrastructure, there are a lot of variables to look at. That includes software functions, staff needs, budgetary constraints, data analytics, and overall goals. With integrated IT solutions, benefits come in a variety of forms and can have an impact on multiple areas.

Connectivity between software

One of the primary benefits of integrated IT solutions is the connectivity between software. Microsoft 365 is a common stack solution with tools like Excel, Word, Outlook, PowerPoint, and Microsoft Teams. All of them are cross-compatible and can fully interact with each other. While some standalone software can be effective, cross-compatibility and ease of use have made integration more valuable.

Less software to maintain

Using and maintaining separate software tools can quickly snowball into a time-consuming task. Every program has different requirements, guidelines, changelogs, and functions within a work environment. If a new need comes up, it may require yet another piece of independent software. That can create new issues or redundancies that are difficult to anticipate. Integrated solutions get around this by using a combined technology stack. That ensures cross-compatibility, better efficiency, and easier maintenance.

Centralized cybersecurity

Managing separate software makes tracking and preventing cybersecurity threats more challenging. With 91% of small to midsize businesses having no cyber liability insurance and 54% having no plan to deal with cyber-attacks, taking a proactive approach is especially important. By using an integrated solution, it narrows down both the strengths and weaknesses into a single technology stack. That makes it easier to watch for, prevent, and counter cyber threats.

Simplified user interface

Standalone software is often designed with only its internal user interface in mind. Even if it’s intuitive for its independent usage, this becomes a problem because every software has a different UI and workflow. This requires staff to understand information and interact with each software differently. Frequently shifting between too many unconnected applications can cause a decrease in productivity. With integrated solutions, everything is built with a single ecosystem in mind. That makes the knowledge from one area helpful for navigating everything else.

Quicker and cheaper training

The speed and cost of staff training often coincide. The longer it takes to train a new employee, the more expensive it becomes and the longer it’ll take them to reach full productivity. In 2021, the average cost to train a new employee was $1,071. For small businesses though, this number is much higher at $1,433. That suggests differences in process and efficiency based on the scale and resources of an organization. Since integrated solutions streamline the workflow, learning is more accessible, even for small businesses.

Lower long-term costs

When considering a larger purchase, not all companies look at the total cost of ownership (TCO), which is the lifetime cost. Overhauling IT infrastructure can be expensive, especially when transitioning from multiple point solutions to a single integrated solution. However, most of the expense is frontloaded. Maintaining these systems can be much cheaper, factoring in the solution’s lifetime. Point solutions can be more affordable upfront but cost a company much more throughout its lifetime due to inefficiency.

Good scalability

Businesses are rarely static in size or function. There can be periods of growth or times when cutbacks are needed. With integrated solutions, scalability is an often-understated strength. Having an all-in-one IT infrastructure allows organizational changes to be handled much easier and faster through less intensive adjustments. That removes the need for major overhauls or shifts in company processes, which may be required when reliant on point solutions.

When Should a Business Use an Integrated IT Solution?

This is best determined by an IT assessment, which can help diagnose the problem and offer input into the options available to solve it. There is a multitude of factors that go into the assessment process. Some of those are:

  • The size of the issue.
  • Short-term vs. long-term value.
  • What the available budget is.
  • The speed at which a solution is needed.
  • What the company functions are.
  • Anticipated future IT needs.
  • The staff workflow.
  • Training time available.
  • Current IT infrastructure.

An IT specialist will analyze the business and IT structure to better understand what will be most effective and affordable. A smaller company with minor IT needs may benefit more from point solutions since the downsides are less impactful when using simpler architecture. On the flip side, organizations with heavier software usage are more likely to benefit from integrated solutions. Assessments can help determine which approach to use.


While point solutions are a solid strategy for smaller businesses with lower technology needs, Integrated IT solutions act as an efficient approach for layering multiple types of software. With 85% of American citizens owning a smartphone, cross-compatibility between hardware and devices has become increasingly important too. The more employees a business has, the more critical it is for connectivity between communication, software, devices, and databases.

Every organization is unique and can benefit from a custom mix of software tools and solution types. That is best done through a multi-step process to analyze your infrastructure, discuss your needs, and develop a catered strategy to ensure you get the right fit. Regardless of the type of solution chosen, service providers like ITonDemand can assist you through every step of the way to ensure everything is set up correctly and runs smoothly.

Contact Us for Integrated IT Solutions

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Top 15 Benefits of Managed IT Services

Top 15 Benefits of Managed IT Services

When running a business, information technology (IT) can be complex, time-consuming, and essential. However finding, hiring, and training qualified IT staff members has become more difficult than ever. With long hiring periods due to the specialization of the role, 41% of companies cite a talent shortage as the biggest obstacle to adopting new digital workplace technologies. Globally this skill gap is expected to grow, and by 2030, it may cause around $8.5 trillion in unrealized annual revenues.

With the shortage having no end in sight, organizations attempting to wait it out may have to continue to do so indefinitely. While having a full-time IT specialist on the payroll can be appealing, it’s also expensive to maintain them. A single IT specialist is paid $57,000 annually on average, which can scale up depending on years of experience. As a result, cost justification becomes a factor, as they’ll continue to be paid even on days when everything is going smoothly.

To fill the gap between talent shortage, lengthy hiring periods, and cost justification, managed IT services have become a key component for many companies globally. They provide access to a group of IT specialists who can help on-demand and fill several different roles. Not only can small businesses benefit from using IT service management, but they support organizations of any size across most industries. Here are 15 of the top benefits.

1. All-in-one source for IT

Not knowing who to talk to when you have questions or issues can waste time and cause staff delays as they wait for a response. By using a managed service provider (MSP), companies will have an all-in-one source for their IT needs, questions, and troubleshooting. Streamlining into a single point of contact allows problems to be responded to and acted upon more efficiently.

2. Improved cybersecurity

Online functions are a core part of modern organizations, making cybersecurity vital to the safety of employees and customers alike. Digital threats will continue to grow, with DDoS attacks expected to reach 15.4 million annually by 2023. Outsourced network management will help protect you through active encryption and threat detection. MSPs can also implement proactive measures to help prevent hackers from gaining a foothold in the first place. 

3. High return on investment

Most organizations handle a mixture of different expenses. Since funds are limited, it’s important to prioritize areas that provide the most return on investment (ROI). Maintaining a full spectrum of IT staff can be costly, especially during slow periods when they may be left idle. By using managed IT services, businesses can maximize their ROI by outsourcing both the work and the extra expenses to a third party. As a result, you’re only paying for what you need.

4. IT compliance

Meeting and maintaining IT compliance standards takes a lot of technical know-how. Every industry has a unique set of needs, expectations, and requirements to ensure companies and customers alike are kept safe. That covers an array of regulatory standards, such as NIST-800, CMMC, SOC-2, HIPAA, and PCI. These can help keep everything from medical records to credit card information secure.

5. 24/7 IT support

IT problems and security threats are rarely expected, making quick responsiveness pivotal to maintaining business functions. By having access to a help desk support line and a group of specialists with 24/7 availability, IT issues can be tackled quickly and effectively. Whether it’s a routine question or requires more in-depth attention, the faster the response speed, the sooner the problem can be solved.

6. Data backup protection

Data is essential to the function of most businesses globally, making the security and reliability of that information an ongoing concern. Since data management is also subject to IT compliance regulations, it is expensive and difficult to back up and maintain databases. With outsourced IT services, organization data backups are managed and updated with the latest compliance standards.

7. Improved business focus

IT problems and poorly designed infrastructure can be a liability, as it takes an average of 23 minutes to get back on task after being sidetracked. That can make it difficult to focus on day-to-day functions, lowering the overall quality of products, services, and customer experience. All IT matters can be redirected to a third party with managed IT services. This, in turn, frees up the time and resources to focus on what matters most: your business.

8. Cost-cutting strategies

The cost of information technology can get bloated as unnecessary expenses and inefficient software functions are added over time. An MSP can help centralize your software tools, focusing on the essential components that keep your business running. Other cost-cutting strategies can also modify other aspects of the workflow, reducing the number of unneeded software licenses paid for and maintained.

9. Reliable solutions

It can be challenging to know which solutions are most effective for each circumstance since every solution may have different pros and cons connected with them. Managed service providers have experience across many industries. That lets them know what’s practical and the techniques needed to implement new software or hardware properly. Using proven solutions means less risk and shorter downtimes as systems are overhauled.

10. Productivity boost

Maintaining a productive environment helps keep businesses running with a more predictable output. However, software issues, outdated hardware, and inefficient processes can cause that output to drop. MSPs can boost productivity by fixing those software issues, upgrading hardware, and increasing the efficiency of the workflow using modernized solutions.

11. Reduced staff errors

Even tiny interruptions can be detrimental to staff performance. According to a study published in the Journal of Experimental Psychology: General, a 3-second distraction can double the number of workplace errors. And a 4 1/2 second distraction can triple them. By reducing the number of minor IT issues, staff will have less frequent interruptions and, in turn, have a higher quality of work output.

12. Flexible services

Every business has a unique set of needs, goals, and obstacles in how they function. The importance of IT service management comes from the flexibility to match that, ensuring they can get the services that’ll best support them. Additionally, many providers will have additional offerings such as IT consulting, IT assessments, and project services.

13. Predictable expenses

IT problems can create costs that will spiral out of control, which may require additional IT staff, resources, and troubleshooting. Sudden expenses can damage any business, especially when operating with a tight margin that may not offer the needed leeway. With outsourced managed IT services, the monthly rate isn’t impacted by unexpected events, and they already have the staff on hand to handle issues of any size.

14. Knowledgeable staff

With experience across a variety of industries, managed service providers have experience and insight that spans well beyond the reach of any individual business. Combined with a larger staff size, MSPs have specialists on board who have seen and handled nearly every type of problem. That gives them an advantage over in-house IT staff, who commonly have a limited scope of knowledge and understanding.

15. Scaling IT services

No two companies are perfect copies of each other. They have differences in clientele, employees, work environment, software flow, growth rate, and other factors. With this, every IT situation is different and is continually changing at different speeds. With a larger pool of staff and knowledge to draw from, managed IT services can scale with the size and costs of a business. Whether a small start-up company or an established corporation, MSPs can match different needs and circumstances.

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Should You Hire an Enterprise IT Architect?

Should You Hire an Enterprise IT Architect?

Information technology (IT) is a crucial component of any enterprise, as it touches every digital aspect of a company ranging from computer systems to payment processing. Various software tools and know-how are needed to keep IT architecture operational, whether using in-house staff or outsourced managed IT services. However, enterprise resource planning software (ERP) is not only expensive to integrate but often has monthly per-user fees attached to them. That can cause expenses to escalate.

Trimming IT costs by just 1-2% can translate to high annual savings. On average, businesses spend around 4-6% of their revenue on IT. The smaller the company, the higher the yearly costs are compared to its revenue. That is further varied by industry, as retail can be as low as 1.2%, while financial services can reach over 11.4%.

With many long-standing businesses having more mature IT architecture, it’s made it challenging to reduce IT costs. Part of that difficulty is finding ways to streamline the workflow and reduce unnecessary monthly-paid services. That has created a need for more experienced specialists, like enterprise IT architects, to provide input into improving established systems and reducing spending wastage.

What Is an Enterprise IT Architect?

An enterprise IT architect supports and guides a business’s most difficult technology systems. They take a high-level view, looking at how everything from hardware to software interacts with each other and the employees using them. Enterprises often have more complicated infrastructure than a standard business structure, requiring a deeper understanding of IT and business strategy. Due to the higher needs and expectations, enterprise architects are more skilled and experienced than typical IT specialists.

What Does an Enterprise IT Architect Do?

An enterprise is built around the products or services they offer, making its IT similarly focused on enhancing its business flow. Enterprise IT architects look at the technical and business elements, allowing them to have a broader insight into the most beneficial changes. That guidance is centered on the needs and goals of the company.

Technology is constantly changing, making IT systems that were once competitive become outdated and burdensome if not properly maintained. Outdated technology alone can cost employers almost $4,000 per year for each full-time employee. Extra productivity can be lost in other areas, too, like poorly implemented or inefficient systems.

An enterprise architect will stay informed about the latest trends and understand what adjustments can benefit each business individually. Since ERP software can be involved with many processes, they also must know how it’s used and what impact any changes might have.

Due to their involvement with the business and IT functions, enterprise architects also participate in technical discussions and IT staff usage. Even when outsourcing, they’re expected to take a leading role on assigned projects. That means understanding the solutions, the implementation, the problems being solved, and clearly communicating that information to anyone who needs it.

How Much Do They Cost to Hire?

The cost can vary depending on various factors, though they’re paid more than most IT specialists due to the higher level of guidance they provide. Below are some of the factors to consider before reaching out to one for a quote.

  • Region or city size
  • Type of industry
  • IT complexity
  • Years of experience
  • Staff required
  • Length of the project
  • Impact on revenue
  • Staff training

With that in mind, the smaller and more manageable the task, the cheaper it will be. With large-scale IT overhauls, they’ll be more expensive and involve more staff, but they can also have more of a positive impact. Higher cost of living areas can also influence the baseline pricing. An experienced IT architect may also charge a higher rate, but they’ll bring a greater level of services and knowledge.

When Is One Worth Using?

Hiring an enterprise IT architect depends primarily on three factors: the size of the business, the industry they’re in, and the status of the IT infrastructure. Hiring a consultant or having an assessment done can help with those determinations. Some IT architects will provide those services as part of the price quoting process.

Different industries rely on IT in varying amounts, with the tech industry itself being the second largest contributor to the US economy at 10.5% of the total GDP. Some enterprises may not have as much flexibility if they have strict internal guidelines, minimal technology usage, or plan to maintain outdated systems. Other industries may get a higher return on investment (ROI) by prioritizing their IT before shifting to other aspects.

The main reason to hire one is when the improvement is greater than the time and cost. A common area of change is cloud services. As recently as 2019, non-cloud & dedicated infrastructure held over 50% of the market share. By 2025 it’s expected to drop to 33.9%, with cloud & dedicated and cloud & shared systems projected to overtake it.

Benefits from changes can come in many forms, whether it’s increasing productivity, reducing costs, overhauling systems, or indirectly supporting other business areas. While most infrastructure can be improved no matter how well established it is, whether the ROI is worth it varies case by case.

How Can You Get the Most Out of Hiring One?

Be prepared before contacting them. It can be helpful to prepare a quick overview of the software installed, staff usage statistics, what issues they run into, areas they would like to see improvement in, and other related topics. Having information gathered ahead of time will save time for both the company and the IT architect, allowing them to move to the next phase quicker and reduce the overall cost of service.


With matured IT systems and complex interactions, enterprises have demanding IT needs. An enterprise IT architect can guide companies through most challenges, giving a level of support and leadership not always offered by other IT specialists. They can improve established infrastructure, overhaul old systems, and provide new solutions. That is done with industry experience, knowledge of the latest trends, and client partnerships.

Even with all the benefits of hiring an enterprise IT architect, finding the right person and business to partner with can take time. The longer a business waits to fix its IT issues, the more revenue and productivity can be lost over time. Third-party companies like ITonDemand have specialists who can provide high-level IT guidance, along with the staff and resources to install proven solutions. For enterprises who want to improve their IT from top to bottom, hiring an enterprise IT architect is well worth the cost.

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A Guide to Managed IT Services for Small Businesses

A Guide to Managed IT Services for Small Businesses

When running a small business, there are always a lot of tasks to juggle. IT issues will often pop up at the most inconvenient times, acting as both a distraction and a possible setback. With 31.7 million small businesses in the US representing 47.1% of the total workforce, IT problems are common across many industries. Although they take up a significant part of the economy, their challenges are more impactful due to their size.

According to the Bureau of Labor Statistics, 80% of small businesses make it through their first year. 50% are around after five years. And this progressively drops to a 20-year 15% survival rate. Several factors create those rates. There’s a globally high technology adoption rate, where 93% of adults use the internet, making more than just a storefront needed. Small businesses are expected to have an online presence too.

With the internet being essential, it’s also exposed small businesses to more threats than ever before. Alarmingly, 60% of hacked small businesses go out of business within six months. Whether attempting to steal credit card information or ransoming valuable data, they can damage companies and customers alike. That has created a demand for managed IT services for small businesses.

Table of Contents

What is a Small Business?

A small business is an independently owned and operated company with fewer employees and revenue than a standard-sized business. They often focus on a specific commercial industry or economic sector. This targeted approach allows them to compete with larger organizations and doesn’t require as much revenue to stay profitable.

What are Managed IT Services for Small Businesses?

Managed IT services offer third-party support with any IT-related issue or project, bringing broader expertise to small businesses. That removes the need for in-house IT staff. Since they work with multiple clients across many industries, they have insight into the latest issues and innovations. They can react to problems as they develop and proactively implement new hardware and solutions to help companies stay competitive.

What Types of Services Can They Provide?

MSPs can provide many types of IT services requested by small businesses. Consultations and assessments are also available for those unsure of what they need. These are catered to the company’s needs, goals, and future expectations. Through this process, they can prioritize areas of greater improvement while minimizing costs by not implementing unneeded solutions. Some of the services offered are:

  • Cybersecurity
  • IT consulting
  • Assessments
  • 24/7 monitoring
  • Cloud storage
  • Data recovery
  • Software training
  • IT compliance
  • Hardware upgrades
  • Network overhauls
  • Helpdesk support

IT consultants can recommend services based on their needs, allowing small businesses to receive customized support. Every company has unique functions or products, which means IT can benefit them diversly. Managed IT services aim to match the solutions to those specialized needs.

Why not just use in-house IT?

Many small businesses have at least one person to rely on for basic IT needs. Whether they’re a trained IT engineer or simply the most experienced person in the room, there’s a limitation to the time, resources, and knowledge to handle major problems and provide routine support. That can be inefficient and can have severe consequences if something is outside the scope of what they can address.

Hiring internal IT staff can also be an expensive and risky approach. It requires upfront funding to get them trained and integrated. An IT specialist can cost an average of $54,495 a year, while the median for cybersecurity experts is $120,708 annually. That can go upward depending on location, demand, and experience. Since they’re on staff payroll, they’re also being paid for lull periods when there’s nothing to do.

Since the staff member is internally trained, all the risk and liability go to the small business. If they’re dismissed, it requires restarting the process anew. It can take anywhere from 8 to 26 weeks for a new worker to reach full productivity. IT professionals are on the higher end of that scale.

Besides those factors, they may also be missing the knowledge necessary to handle every problem. Their understanding centers on the company’s focus areas, preventing them from acquiring the broader experience of small business outsourced IT. As a result, in-house staff isn’t always equipped to handle every problem.

Top 7 Challenges Faced by Small Businesses

Small businesses face many challenges beyond what they can quickly solve as a self-run entity. These can come in many shapes and sizes. Some can be prepared for, while others may be unexpected and only happen in specific situations.


Most organizations store a lot of valuable information. There’s a variety of threats, like viruses, ransomware, and hackers whose goal is to exploit any weaknesses they can find. Whether it’s ransoming a database or collecting information to sell to third parties, the end goal of cybercriminals is to make money off the small business’s data.

Technology changes

Technology continues to change steadily, with innovations shifting the way businesses, customers, and clients interact. Online shopping is one example, with 74% of adults doing it in some form. Having an online presence and website-based retail has become important for those who don’t visit in person.

Money management

There are a lot of risks with starting up a company, and a lot of them revolve around money management. Most people don’t have the luxury of significant outside investments, meaning their success or failure relies on their ability to be profitable. Having the proper accounting and payroll tools can go a long way in tracking money and costs.


Employees and owners alike may have to wear many hats within a small business. That means filling in multiple roles to keep things functional, leading to overworking and higher fatigue without proper workload management. In the long run, this can be damaging to a company as burned-out staff are less productive and may provide lower quality work.

Customer and client needs

Like with technology changes, customer and client needs can shift over time. They might expect new services while society’s needs continue to evolve. These might be completely different from state to state in countries like the US. Keeping up with these can be challenging, especially with IT, where mistakes can be costly.

Troubleshooting IT

A full-time worker spends 22 minutes a day, on average, troubleshooting IT problems. That translates to 95 hours a year, or almost 2 ½ weeks of lost productivity. Depending on the issue or job, it may take additional time to get back on task after a distraction.

Preparing for the future

Anticipating future changes in IT is not an easy task. Whether it’s a new security issue or a fresh digital innovation, two main factors are involved: reaction and preparation. Both parts can be complex, especially without specialists who can answer questions, anticipate problems, and support setting up new systems.

Top 7 Benefits of Using Managed IT Services for a Small Business

Competition with larger organizations means finding ways to get higher quality solutions at a fraction of the cost. With the help of managed IT services, small businesses can better use money through several benefits offered.

Better cybersecurity

MSPs use a variety of digital tools to help keep clients safe. That includes endpoint protection like antivirus, firewalls, DNS filters, and spam detection to counteract most threats to your devices and networks. By combining those with monitoring software, an IT specialist can quickly respond to anything that manages to bypass those layers of protection.

Improved productivity

With overworking being an ongoing concern, managed IT services can help reduce some workloads and improve employee efficiency through additional software tools and staff training. By reducing worker strain, there is less likely to be a drop in productivity that can accompany burn-out.

Scalable IT services

There’s no one-size-fits-all solution to the services that a small business needs. Customers and clients can be variable, products offered will differ, and the tools that employees use may change over time. With scalable IT services, it can be customized to individual needs and adapt to changes in operational scale.

Experienced IT staff

Managed IT services have access to a larger pool of employees due to their organization specializing in providing IT and managing multiple clients. Since all the staff is well trained and certified, they have expanded knowledge and ability compared to an in-house team. That allows them to help with common problems and have outside-the-box thinking with complex and unexpected issues.

Reduced costs

Training IT staff and providing the needed experience can be costly for any small business. Finding the right solution can also be the difference between improvement and years of spendy IT maintenance of a poorly designed system. Managed IT services remove the risk of in-house IT staff and directly implement the best and most cost-effective solutions.

On-demand support

Organizations never know when a problem will emerge, even with a strong IT foundation. Instead of wasting time troubleshooting IT issues, helpdesk services can provide on-demand support for issues of any size. Assistance can arrive even during off-hours, as many small business IT companies will provide 24/7 helpdesk services with an emergency contact line.

Maintaining IT compliance

Meeting IT compliance is essential for cybersecurity and meeting compliance requirements within many industries. Assessing infrastructure for compliance is a complicated role and requires someone with specialized experience. Managed IT services can do all the heavy lifting by ensuring compliance is up to par.

Learn How Managed IT Services Can Help

Running a small business can be an expensive and hard task. With everything from equipment costs and incorporation fees to office spaces and inventory management, upfront and monthly expenses can quickly grow. Cybercriminals are a constant threat too. As each day brings new situations and unexpected challenges, building a solid IT foundation helps financially and can boost productivity in many areas.

Whether a stable specialty store or a new start-up, operating costs are central to the function of any small business. Without revenue, there is no company. Outsourcing with managed IT services can help cut expenses while better utilizing available resources. Staff can focus on their business and worry less about their IT systems by letting third parties handle IT functions.

Running a small business isn’t easy. ITonDemand’s managed IT services offer an experienced team to take on any IT challenge. We provide fully outsourced IT or can partner with in-house staff to better utilize them. Our client-first approach will help you get the most out of your money while keeping your IT costs down with the right tools and software. Your technology should work with you, not against you. With help from ITonDemand, we can make that happen.

Contact Us for Managed IT Services

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