Proactive Support Services
ITonDemand can provide you with the Information Technology support you need to help you focus on your core business objectives and give your staff a professional IT support experience.
Our State of the Art Help Desk Center handles all of your IT related issues from the most common desktop applications to the most complex hardware/software problems.
Our OnDemand service offering provides our clients with access to our help desk team using a simple click of a button.
Our core service offering comes in four main flavors, outlined below. Whether you already have an internal IT department, you're looking for additional expertise and support, or need a comprehensive solution for all of your support needs we have the plan that fits your budget.
= Included in monthly flat rate service fee.
= Not Included in monthly flat rate service fee.
= Limited Inclusion, 5 hours per month for every 25 endpoints.
| PREMIER SUPPORT SERVICES | BRONZE | SILVER | GOLD | PLATINUM |
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On-Site emergency response time |
4-6 Hours |
3 Hours |
1-2 Hours |
1 Hour |
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On-Site non-emergency scheduling of technician |
3-4 Days |
1-2 Days |
1 Day |
Same Day |
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24 x 7 x 365 Monitoring |
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Online Ticketing System |
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Antivirus and Antispyware Monitoring |
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Asset/Inventory Management |
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Patch Management |
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Performance and Incident History Reports |
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Scheduled Disk Maintenance |
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Event Log Monitoring |
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Hard Drive Monitoring |
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Backup Monitoring |
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Server Array Status Monitoring |
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Password and Connectivity Issues |
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User Profile Configuration and Management |
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| Remote Help Desk Support |
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Level I And II Troubleshooting and Triage |
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Vendor Management |
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Standard Software Deployment and Remediation |
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Windows Operating System Remediation |
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Network Infrastructure Management |
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Group Policy Configuration and Administration |
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Onsite Support |
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Emergency Non-Business Hours Response |
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For additional detail, check out our Solutions Detail Page.
