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Proactive Support Services

ITonDemand provides complete help desk support for your network.ITonDemand can provide you with the Information Technology support you need to help you focus on your core business objectives and give your staff a professional IT support experience.

Our State of the Art Help Desk Center handles all of your IT related issues from the most common desktop applications to the most complex hardware/software problems.

Our OnDemand service offering provides our clients with access to our help desk team using a simple click of a button. 

Our core service offering comes in 3 main flavors, outlined below.  Whether you already have an internal IT department, you're looking for additional expertise and support, or need a comprehensive solution for all of your support needs we have the plan that fits your budget. 

 Included = Included in monthly flat rate service fee.

SERVICES NO PLAN ESSENTIAL COMPLETE COMPLETE+
On-Site emergency response time 4-6 Hours 3 Hours 1-2 Hours 1 Hour
On-Site non-emergency scheduling of technician 3-4 Days 1-2 Days 1 Day Same Day
24 x 7 x 365 Monitoring Not Included Included Included Included
Online Ticketing System Not Included Included Included Included
Antivirus and Antispyware Monitoring Not Included Included Included Included
Asset/Inventory Management Not Included Included Included Included
Patch Management Not Included Included Included Included
Performance and Incident History Reports Not Included Included Included Included
Scheduled Disk Maintenance Not Included Included Included Included
Event Log Monitoring Not Included Included Included Included
Hard Drive Monitoring Not Included Included Included Included
Basic End-User Training Not Included Not Included Included Included
Level I And II Troubleshooting and Triage Not Included Not Included Included Included
Vendor Management Not Included Not Included Included Included
Password and Connectivity Issues Not Included Not Included Included Included
Standard Software Deployment and Remediation1, 2 Not Included Not Included Included Included
Windows Operating System Remediation2 Not Included Not Included Included Included
Group Policy Configuration and Change Management Not Included Not Included Included Included
User Profile Configuration and Management Not Included Not Included Included Included
Backup Monitoring Not Included Not Included Included Included
Server Array Status Monitoring Not Included Not Included Included Included
Remote Help Desk Support Not Included Not Included Included Included
Onsite Support Not Included Not Included Not Included Included
Hourly Emergency Onsite Response Not Included Not Included Not Included Included
Hourly Emergency Onsite After Hours Response* Not Included Not Included Not Included Included

 

1.  Microsoft Office 2003 or later, Adobe Reader, Flash, Shockwave, and Standard Browsers
2.  Excludes onsite visits

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